Login Query – Direct Access
Use this category for login problems or access issues.

Examples:

“I can’t log in.”
“My password isn’t working.”
“I’m locked out of my account.”
“The login page won’t let me in.”
Choose this for anything preventing you from logging in.ng, choose this category.

Website Query – General Platform
Use this category for issues with the website’s behaviour or display.

Examples:

“The layout looks wrong on my old laptop.”
“The page doesn’t load correctly.”
“Buttons aren’t working.”
“The site looks broken on my browser.”
Choose this for general website functionality problems.

Website Query – Accounts
Use this category for account‑related issues that are not login problems.

Examples:

“It won’t accept my email address.”
“My account details look wrong.”
“I can’t update my email.”
“My account settings aren’t saving.”
Choose this for account management issues.

Website Query – Profile Update
Use this category for profile changes or updates.

Examples:

“I changed my callsign — how do I update it?”
“My profile information is incorrect.”
“I need to update my licence details.”
“My callsign isn’t showing correctly.”
Choose this for profile‑specific updates.

API & Systems Admin
Use this category for developer questions, integrations, or technical system queries.

Examples:

“How do I show spots on my aggregator?”
“How do I integrate with the cluster?”
“Is there API documentation?”
“My script isn’t receiving spot updates.”
Choose this for technical or developer‑level support.

ADIF Integrity - ADIF Filtering
Use this category for issues caused by ADIF filtering or processing.

Examples:

“SWL QSOs are appearing in my activator log.”
“My ADIF seems to have been filtered incorrectly.”
“Some QSOs are missing after upload.”
“My log changed after processing.”
Choose this for ADIF filtering or processing errors.

Awards Query
Use this category for questions about scoring, award progress, or award rules.

Examples:

“I think my score is wrong.”
“Why didn’t my activation count?”
“How does scoring work for Lifetime Awards?”
“My points look incorrect.”
Choose this for anything affecting award scoring.

Awards Query – Certificate Delivery
Use this category for issues downloading or receiving certificates.

Examples:

“I can’t download my award.”
“The certificate won’t open.”
“The PDF looks wrong.”
“My certificate is missing.”
Choose this for certificate‑specific issues.

Reference Query – General
Use this category for questions about bunker references or reference formatting.

Examples:

“Why does my bunker reference look different?”
“What does B/XX‑#### mean?”
“How are references assigned?”
“Why does this bunker have a different prefix?”
Choose this for general reference questions.

Reference Query – National Level
Use this category for questions about national scheme differences.

Examples:

“Why is HBBOTA 10 QSOs but Norway 25?”
“Why does France require 25 QSOs but Switzerland only 10?”
“Why do thresholds change across borders?”
“Why does my country have different rules?”
Choose this for country‑specific rule differences.

Event Query
Use this category for questions about WWBOTA events, including Bunkerfest and Winterfest.

Examples:

“How does scoring work during Bunkerfest?”
“What are the dates for the next event?”
“Do revisits count during Winterfest?”
“How do I participate in special events?”
Choose this for anything event‑related.

Comms & Outreach – Media, Features & Requests
Use this category for feedback, suggestions, media requests, presentations, interviews or feature ideas.

Examples:

“Can you make log uploads easier?”
“I have an idea for improving the website.”
“Can you add a new feature to the cluster?”
“I’d like to request promotional materials.”
Choose this for usability feedback or feature requests.

Raise a Grievance
Use this category for formal complaints or concerns about WWBOTA processes or fairness.

Examples:

“Why aren’t awards automatic like POTA?”
“I don’t agree with this rule.”
“This system feels unfair.”
“I want to raise a concern.”
Choose this for formal grievances.

National Rep Complaint
Use this category for issues relating to national scheme branding or assets.

Examples:

“The French logo is the wrong shade of blue.”
“The national banner looks incorrect.”
“The country page has outdated information.”
“The national colours look wrong.”
Choose this for country‑specific branding concerns.

Onboarding – New National Scheme
Use this category for questions about starting or joining a new national BOTA scheme.

Examples:

“How do we start a BOTA scheme in our country?”
“What’s required to join WWBOTA?”
“Who do we contact to onboard a new nation?”
“How do we get our bunker list added?”
Choose this if your question involves creating or onboarding a national scheme..

General Enquiry
If Use this category for general questions that don’t fit into any other specific area.

Examples:

“I’m new — how does WWBOTA work?”
“Where can I find information about bunkers?”
“Who runs WWBOTA?”
“How do I get started?”
Choose this if your question is informational rather than a problem or issue.

Rules & Logistics – Multi‑operator or Club Eligibility
Use this category for questions about club callsigns or multi‑operator rules.

Examples:

“Can I use a club callsign?”
“Can multiple operators activate the same bunker?”
“How do club activations work?”
“Are team activations allowed?”
Choose this for multi‑operator or club‑related rule questions.

Rules & Logistics – Activation & Hunting
Use this category for questions about WWBOTA rules for activators and hunters.

Examples:

“Can I return to a bunker as many times as I like?”
“What counts as a valid activation?”
“Do revisits count for annual awards?”
“How many QSOs do I need?”
Choose this for rule‑based activation or hunting questions.

Log Upload Issue
Use this category for problems uploading logs or converting ADIF files.

Examples:

“My log won’t upload.”
“Logger32 works for POTA but not here.”
“The system says my ADIF is invalid.”
“My upload keeps failing.”
Choose this for log upload or ADIF conversion issues.

Data Integrity - Cross Check
Use this category for serious issues with log accuracy or unexpected QSOs.

Examples:

“I have QSOs in my logbook that I didn’t make.”
“My log contains incorrect entries.”
“Someone else’s QSOs appear in my log.”
“My log shows impossible contacts.”
Choose this for critical log accuracy issues.